CCM Insurance

Fortune 500 Insurer Elevates Customer Experience with New CCM Platform

Get Case Study

Project Highlights

The Fortune 500 insurer worked with ValueMomentum to transition to a customized customer communications management (CCM) platform for digital, omnichannel communications with customers and to improve online account experience by upgrading their OpenText Exstream platform with an e-delivery invoices system.


  • Improved customer satisfaction via omnichannel communications and realtime documents access
  • Satisfied evolving customer and business demands
  • Simplified CCM system technology and architecture while reducing maintenance costs
  • Reduced batch processing errors and reliance on print and manual labor