CCM Experience Insurance

Pekin Insurance Adopts Enterprise CCM for Automated Document Generation

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Project Highlights

Pekin Insurance leveraged ValueMomentum Customer Communications Management Services to deploy SmartCOMM enterprise CCM. The new platform reduced the former three-week documents generation turnarounds to less than a week, thereby achieved 67% improvement in process efficiency.


  • Improved document creation process efficiency by 67%
  • Slashed technology costs by 29%
  • Reconciled and migrated over 3,000 legacy forms spanning Personal, Commercial and Workers’ Comp P/C lines
  • Gained a scalable, flexible, cloud-first enterprise CCM platform