CCM Insurance

Regional Insurer Drives Customer Experience and Growth Through Cloud-based CCM

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Project Highlights

A Midwest insurer partnered with ValueMomentum to migrate from its legacy customer communications  management (CCM) system to SmartCOMM, a cloud-based platform that allows for increased personalization, streamlined workflows and form deployment, and better scalability while enabling omnichannel communications.


  • Centralized and consolidated CCM to streamline customer communications
  • Improved customer experience and customer-centricity
  • Increased speed to market for new insurance product rollouts and expansion into new states