Quality Assurance Testing for a P&C Carrier modernizing their Billing system

  • Performed QA testing services for their modernization initiative in an onsite-offshore engagement model.
  • Employed Application Specific Testing practices and ensured coverage across multiple critical dimension of State, Product, LOB, Writing Company etc.
  • Met the Cost, Quality and Time line constraints of the fast paced agile modernization initiative.

Business Situation

Our Client is a Super regional carrier with nationwide network of agents offers clients life insurance; annuities; homeowners insurance; auto insurance; classic car insurance; insurance for agri-business and targeted commercial exposures; and other insurance-related services. Each agent serves individuals, families and business owners in their local area.

Client’s Strategic Goals include:

  • Alignment of IT systems with Business needs to promote speed to market.
  • Mitigation of the risk of legacy systems becoming unsustainable.
  • Improvement of data quality and integrity for decision making and fraud detection.
  • Efficiency gains by eliminating manual workflows and processes in favor of automated workflows and processes.
  • Added value in providing a broader range of payment plans.


The scope and opportunities of improvement for Quality Assurance testing of the Billing initiative are:

  • Billing system modernization initiative testing is complicated by time travel requirements of critical transactions E.g.Delinquency.
  • Performing test automation of Web Services for multiple integration points.
  • Performing Manual and Automation testing of Data conversion from legacy to modern system.
  • Perform test automation to support the fast paced agile implementation.


ValueMomentum provided a Application Specific Test strategy and approach to ensure quality of this modernization initiative:

  • Established a comprehensive test strategy with a clearly defined roadmap and thoughtful planning for Sprint and release delivery.
  • Established a partnership with multiple stakeholders.
  • Fostered continuous, proactive, and visible leadership for decision making.
  • Encouraged and expected clear communication and managed expectations.
  • Performed as gate keeper in partnership with the business.
  • Partnered in evaluating quality goals for each sprint and release.
  • Provide comprehensive test strategy to provide coverage and reduce defect slippage.